Vancouver Marriott Pinnacle Downtown Hotel Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Entrance
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Accessible path of travel and accessible style tables/booths
- Rooms for guests using mobility devices
- Lowered "spyhole" in door
- Lever type handle on entrance door
- Shower chair with backrest (fixed or portable) within reach of controls
- Bathtub with grab bars
Vision
Overall Space
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
Overall Space
- Accommodation has closed captioning on TVs/video boards
- Staff available on request that can communicate using American Sign Language
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
Overall Space
- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Minimal visual clutter and obstacles
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
- Entrance and exit are clearly identified on doors (including stalls and back of the main door)
- Menus use large, plain fonts and simple descriptions, with minimal visual stimuli
General
Emergency Plan
- Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
- System in place for guests to contact a staff member for help if required
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
- Staff have been trained on guide and service dog policies
- Business has high-speed internet service available for video application use
Vancouver Marriott Pinnacle Downtown Hotel welcomes you to British Columbia with style, substance, and award-winning hospitality. Ideally located in Coal Harbour in downtown Vancouver, we’re moments away from the Vancouver Seawall, Stanley Park, and shopping on Robson Street. Elsewhere at the hotel, sample international cuisine for breakfast, lunch, and dinner at Showcase Restaurant and Bar, or enjoy the indoor pool and hot tub. Are you interested in exploring Vancouver? Our hotel places the city at your fingertips.