Maps

Westbank Museum & West Kelowna Visitor Centre

Museos y Sitios Patrimoniales, Centros de Visitantes, Accesibilidad

2376 Dobbin Rd, West Kelowna, British Columbia, V4T 2H9

Westbank Museum & West Kelowna Visitor Centre Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking
  • Designated accessible parking near an accessible entrance that is specifically marked
Entrance
  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide
  • One or more entry points are automated
Lobby Or Reception Area
  • Lowered counter at the reception or ticket desk
Restroom In Public Area
  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Activities & Transportation
  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Vision

Overall Space
  • Multiple lighting sources to improve visibility
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

Hearing

Overall Space
  • Staff are trained to use alternative communication tools such as Apps or text messaging

Cognitive & Sensory Friendly

Overall Space
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

General

Emergency Plan
  • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs
  • Staff have been trained on guide and service dog policies
  • Business has a dog relief area on site
High Speed Internet Service
  • Business has high-speed internet service available for video application use

The Westbank Museum and The West Kelowna Visitor Centre is open. We are a community museum as well as a Visitor Information Centre. We strive to promote our community’s history and to give visitors outstanding service! We are open Monday to Friday 9 am to 4 pm. We will be closed from December 16th to January 2nd to allow our staff to enjoy the Holiday season with their loved ones. Thank you all for a wonderful year. We look forward to seeing you again in 2023.